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Shipping & Returns

DELIVERY​:
The list of countries that we currently deliver to will be displayed during the check-out process. It is your responsibility to provide us with a complete and accurate delivery address information and contact details. We will not be liable if you supply us with incomplete or inaccurate information. You will pay all shipping and handling charges specified during the ordering process. The costs of delivery will be as displayed to you on our website before you finalize your order, please check these carefully, you consent to this charge when you submit your order.

SHIPPING TIME​:
After placing an order, please allow 1-3 business days for packing and shipping. An email with tracking details will be sent upon shipment. Domestic delivery takes up to 7 business days; international delivery times vary based on location and chosen method.

DOMESTIC SHIPPING:
We offer complimentary standard shipping for all orders over $100 in the United States. By creating an account now, you can enjoy free delivery, even on items under $100.

INTERNATIONAL SHIPPING:
We offer complimentary Express shipping for most international orders over $300, excluding duties & taxes. There may be product specific restrictions. For orders less than $300, the exact shipping options for your country will be presented during checkout. International orders can experience delays, if your order has not arrived within 3 weeks of order placement, please contact our Customer Service team for updates via our Contact Us Form. Delivery times vary by destination country. Most international orders will be delivered within 4 and 21 business days of order fulfillment at our warehouse. For applicable countries, duties & taxes either be automatically calculated in the product price or during checkout.

REFUND POLICY:
we are unable to offer refunds, returns, or exchanges. all sales are final. please note, HNACHI HAIR reserves the right to refuse all returns, reshipments, and refunds. in the unlikely event that a product arrives damaged, you must contact us within forty-eight (48) hours of delivery. We may request photos of the damaged product.

EXCHANGE POLICY:
Please note that we do not accept exchanges for products or shades. Once your order is placed, the item you selected will be delivered as ordered. If, after delivery, the product or shade is not as expected, kindly contact us within 48 hours of delivery. Please be aware that HNACHI HAIR cannot authorize any returns or exchanges if the product has been used or opened.

SHIPPING DISRUPTIONS:
Packages undeliverable by FedEx, USPS, DHL, and their international shipping partners will be canceled and refunded once received and processed at our shipping hub.

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